PRINTS and FRAMED PRINTS: Orders are dispatched within 3-5 days working days. Thereafter, they should arrive within 1 to 4 days to the UK or Europe, in 2 to 5 days to North America and 5 to 7 days for Australia/New Zealand. Other destinations may vary - please allow up to 2 weeks for delivery. Once your order is shipped, you will receive a tracking number via email.
You will receive a tracking number via email upon dispatch. All shipments are made using the most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or UPS.
ORIGINAL PAINTINGS Paintings can take between 1 and 4 weeks delivery time, depending on size, location, and time of year. If I am travelling, I might not be able to ship your work immediately, but will venture to get it to you within 4 weeks of your order date. Paintings are shipped global express, insured, usually DHL, or Fedex. Your will receive a tracking number via email upon dispatch.
I provide global shipping for all prints to many areas in the world. Should your address not be accepted at checkout, please contact me and I will try to find a solution.
In the unlikely event of receiving a damaged artwork, please contact me within 48 hours with pictures of the damage. Once confirmed, we will endeavour to replace the print or framed print, free of cost. If it is an original painting it will need to be shipped back for either repair, or replacement at my cost.
In the event that I am unable to replace a print, I will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).
In the event you are displeased by the work, the work can be returned, undamaged within 14 days, at your expense, after discussing this with me via email. Please insure it and wrap it appropriately. Once received in appropriate condition, I will refund all but shipping fees, and the donation to CRI.
Please contact me directly to arrange return shipping on damaged works.
Prints and framed prints are duty free delivery to the US, UK and EU.
Original Paintings are generally duty free to the USA, the UK, and the EU.
Customers in other countries may have to pay a Customs clearance fee as required by your port of delivery.
Got another question?
Please contact me here with any other questions.